Shipping Policy

At Get Your Gears, we are committed to delivering your orders swiftly and reliably, ensuring your gear arrives in excellent condition. Please review our shipping policy for details about order processing, delivery, and other related aspects.

Order Processing

  • Orders are typically processed within 2-5 business days after payment is confirmed.
  • Our warehouse operates Monday through Friday, excluding public holidays. Delays may occur during peak periods, but we strive to keep them to a minimum.

Shipping Costs

  • Shipping costs are calculated based on the weight, size, and destination of your order and will be displayed during checkout.
  • The final shipping cost includes all applicable charges and will be collected at the time of purchase.

Delivery Times

  1. Domestic Shipping:
    • Orders within the country typically arrive in 3-7 business days after dispatch.
  2. International Shipping:
    • Delivery times vary by destination and courier, usually ranging from 5-15 business days.

Note: Delivery times are estimates and may vary depending on courier service and unforeseen circumstances.

Tracking Orders

  • Once your order is dispatched, you will receive a tracking number via email to monitor your shipment. Updates will reflect the latest status provided by the courier.

Address Changes

  • Changes to the delivery address can be made before the order is dispatched. Please contact us promptly at info@getyourgears.com for assistance.

Shipping Restrictions

  • P.O. Box Addresses: We can ship to P.O. Boxes using standard postal services. Courier services may not be available for these locations.
  • Military Addresses: Orders can be shipped to military addresses using applicable postal services. Delivery times may vary.

Out-of-Stock Items

  • If an item in your order is out of stock, we will notify you promptly. You may choose to:\n – Wait for the item to be restocked.\n – Receive a partial shipment with the rest refunded.\n – Cancel the order for a full refund.

Lost or Damaged Parcels

  • If your parcel is damaged during transit, please refuse delivery and contact us immediately.
  • In the case of lost parcels, we will work with the courier to investigate and resolve the issue as quickly as possible. Refunds or replacements will be processed upon confirmation of loss.

International Duties & Taxes

  • For international shipments, import duties and taxes may apply upon arrival in the destination country. These charges are the customer’s responsibility.
  • If duties and taxes are unpaid and the shipment is returned, we will refund the value of the goods minus any return shipping costs. Original shipping fees are non-refundable.

Customer Support

For any shipping inquiries, please contact us at info@getyourgears.com. Our team is here to assist you with any concerns.

Thank you for choosing Get Your Gears. We’re proud to support your passion with high-quality biking gear and reliable service.