Refund Policy

At Get Your Gears, we prioritize your satisfaction and aim to ensure a seamless shopping experience. If you need to return an item, we’re here to assist you with a straightforward and transparent process.

Returns

We offer a 30-day return policy, giving you 30 days from the date you receive your order to request a return. To qualify for a return:

  • The item must be in its original condition: unused, unworn, and free from any damage.
  • All original tags and packaging must be intact.
  • A valid proof of purchase, such as a receipt or order confirmation, is required.

If your return meets these conditions, you can initiate the process by contacting us at info@getyourgears.com. Once your return is approved, we’ll provide you with detailed instructions and a return shipping label.

Please note: Items sent back without prior approval will not be accepted.

Damages or Incorrect Items

We take great care in ensuring your order arrives in perfect condition. If your order arrives damaged, defective, or incorrect, please contact us immediately at info@getyourgears.com with the following details:

  • A description of the issue.
  • Photos of the item and packaging (if applicable).

Our team will review your case promptly and provide a resolution, whether that’s a replacement, refund, or repair.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Personalized or custom-made products.
  • Clearance or sale items.
  • Gift cards and promotional items.

If you have any concerns about a specific item, feel free to reach out to us before making your purchase.

Exchanges

If you’d like to exchange an item, we recommend initiating a return for the original product first. Once the return is approved, you can place a new order for the desired item. This ensures that your preferred item is secured without delay.

Refunds

After we receive and inspect your returned item, we’ll notify you about the status of your refund. If approved, your refund will be processed to your original payment method. Please note:

  • Refund processing times may vary depending on your payment provider.
  • Any shipping fees paid during the initial purchase are non-refundable.

For further assistance, feel free to contact us at info@getyourgears.com. We’re committed to resolving any issues and making your experience with us as smooth as possible.

Thank you for choosing Get Your Gears for all your biking gear and accessories. We’re here to support your passion every step of the way!